November 6, 2025

Agentic AI: Fostering Responsible and Beneficial Development and Adoption

Agentic AI has the potential to transform business processes and customer experience across a range of industries. Companies are working to rapidly scale their investment, development, and adoption of agentic AI to help better serve customers and reap benefits, such as greater productivity and efficiency, optimization of organizational resources, and personalization of products and services.

This paper focuses on fostering responsible and beneficial development and adoption of agentic AI. This paper aims to highlight agentic AI’s benefits in the business-to-business (B2B) context, clarify the potential risks, and identify practical solutions for business leaders and policymakers to address them.

The report explores:

The role of accountability, data governance, and interoperability as enablers of trust in agentic technologies;
Mitigation measures for new and emerging risks;
Agentic AI’s role in scaling privacy, cybersecurity, and other domains of compliance; and
The importance of multistakeholder dialogue and regulatory clarity at a time of technological transformation.

CIPL would like to thank HCLTech, Salesforce, and Workday for their support for and thought leadership contributions to this report, as well as all its members who shared additional insights and case studies.